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1300 135 600
0800 452 521

Critical Incident
Management

Managing the unexpected! We offer a Critical Incident Service to assist your organisation in providing an effective response to those affected by a critical incident in the workplace, and ensure you fulfil your duty of care towards employees. Our team of trained, dedicated and highly experienced critical incident consultants are available 24/7, and will provide you with the knowledge and support you and your wider teams need.

What can Critical Incident Management help you with?

We can support you through any critical incident which may arise. These may include: 

  • Death of a co-worker
  • Realised threat or near miss
  • Assault or violence
  • Natural disasters
  • Accident or injury
  • Sabotage or arson
  • Bomb threat

Our objective is to minimise the impact of the incident on staff, facilitating a timely return to work and resumption of normal operations.

Critical Incident Management Workflow

Step One

Step One

Critical Incident or Traumatic Event occurs

Step Two

Step Two

Emergency Services are contacted as required (E.g. 000)

Step Three

Step Three

To arrange support for staff, call your EAP: 1300 135 600 (AU) or 0800 452 521 (NZ)

Step Four

Step Four

Critical Incident Consultant attends chosen location

Step Five

Step Five

Consultant provides Psychological First Aid: An approach that supports distressed or at-risk people, by providing immediate counselling intervention and coping strategies

Step Six

Step Six

Drake WorkWise arranges follow up support for any staff indicating a need for ongoing counselling

Looking to implement an EAP

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