FAQ’s

What is an EAP?

EAP stands for Employee Assistance Program. The EAP provides Proactive counselling for work and personal issues which impact on employee wellbeing including direct access to a counsellor 24 hours a day / 365 days a year

How much does it cost?

The EAP is a free service for employees, that is paid for by their employer.

How do I know if I am eligible for an EAP?

If your employer has an EAP they will generally let you know or there will be promotional information around the workplace. If you are unsure ask your Human Resources department or other Management personal.

Who will know I have used the EAP?

The Drake WorkWise EAP service is 100% confidential. Unless you request that someone be notified and give written consent for this, nobody will be informed of your attendance or the details surrounding it.

How do I access the EAP?

We can be contacted 24 hours a day on 1300 135 600. Alternatively email us here and we will respond as soon as possible.

What kinds of qualifications do the EAP providers have?

If you immediately require the attention of a Drake WorkWise Coaching Provider please call our